Frequently Asked Questions
Ordering and shipping
Q: How do I place an order? A: You can place an order on our website by selecting the product you want and following the prompts to complete your purchase. You will need to provide your shipping and payment information before submitting your order.
Q: How long does shipping take? A: We ship all orders using Royal Mail 1st Class Signed For, which typically takes 1-2 business days within the UK. Please note that delivery times may vary depending on your location and any unexpected delays or issues with the postal service.
Q: When will my order be shipped? A: We ship all orders received before 1pm on the same day, Monday through Friday. Orders received after 1pm or on weekends/holidays will be shipped on the next business day.
Q: What if I need to change my order or shipping information? A: If you need to make any changes to your order or shipping information after you have submitted your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee that we will be able to make any changes after the order has been shipped.
Q: How can I track my order? A: Once your order has been shipped, we will provide you with a tracking number that you can use to track your package on the Royal Mail website. If you have any questions or concerns about the status of your order, please don't hesitate to contact us.
Q: What if my package is lost or damaged during shipping? A: While we take great care to package and ship all orders safely and securely, we cannot be held responsible for any lost or damaged packages once they have been shipped. If you believe that your package has been lost or damaged during shipping, please contact us as soon as possible so that we can work with you to resolve the issue.
We hope this FAQ provides helpful information about ordering and shipping from our online pharmacy. If you have any additional questions or concerns, please don't hesitate to contact us.
Which countries do you ship to?
Q: Which countries do you ship to? A: We currently ship to the UK and several countries in Europe. If you're unsure whether we can ship to your location, please contact us before placing your order so that we can provide you with more information.
Do you accept returns?
Q: What is your return policy? A: We want you to be completely satisfied with your purchase from ARD Pharmacy. If for any reason you are not happy with your order, you may return it to us within 14 days of receipt for a refund or exchange. The product must be unopened, unused, and in its original packaging.
Q: How do I initiate a return? A: To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to return the product to us. Please note that you will be responsible for the cost of shipping the product back to us.
Q: Can I exchange a product? A: Yes, you may exchange a product for a different item of equal or lesser value. To initiate an exchange, please contact us with your order number and the item you would like to exchange it for. Please note that you will be responsible for the cost of shipping the product back to us.
Q: When will I receive my refund? A: Once we have received and inspected the returned product, we will issue a refund to the original payment method used to make the purchase. Please allow up to 7 business days for the refund to appear on your account.
Q: What if the product is damaged or defective? A: If the product you received is damaged or defective, please contact us as soon as possible so that we can work with you to resolve the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.
Q: What if I receive the wrong product? A: If you receive the wrong product, please contact us as soon as possible so that we can work with you to resolve the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.